Retail / Electronics

Case Study: Garmin - Display Solution at Best Buy

Challenge:

After the success of the Xbox One retail display program, Design Phase reconnected with CE Labs to bring forward a new opportunity with Garmin.
Garmin wanted to enhance their presence inside Best Buy stores with interactive Smart Displays. The challenge was that retail environments like Best Buy often do not provide internet access for vendor displays. This meant Garmin’s displays had to run fully offline, while still delivering a seamless, engaging customer experience.

Requirements:

To meet Garmin’s needs, CE Labs had to:

• Deliver 24″ Smart Displays with touchscreen capability
• Ensure offline playback without internet connectivity
• Preload and duplicate marketing content for hundreds of units
• Lock displays into kiosk mode to prevent tampering by customers
• Create guides and manuals so DesignPhase techs could update content easily

CE Labs Products & Solutions:

• CE Labs 24″ Smart Displays – touchscreen-enabled units
• QSKiosk APK – a custom-built kiosk application that:
• Looped content seamlessly
• Locked down the Android system to kiosk mode
• Prevented customers from altering settings or apps

Services Provided

• Content Duplication & Deployment: Over 350 memory cards were preloaded with Garmin’s promotional videos and software in the CE Labs production lab.
• Custom Software Development: The QSKiosk app ensured reliable offline playback and protected the touch interface.
• Field Support Documentation: CE Labs created step-by-step manuals and guides so store associates could refresh content without needing network access.
• Nationwide Rollout: Logistics and deployment to hundreds of Best Buy stores across the United States.

Solution Execution

By combining custom hardware, software, and services, CE Labs delivered an end-to-end solution:

• Preloaded content ensured plug-and-play readiness at installation.
• QSKiosk locked the system down, making the displays retail-ready.
• Documentation simplified future updates for Best Buy staff.

Outcome

The project rolled out to 350+ Best Buy stores nationwide, delivering:

• High-impact customer engagement with interactive Garmin displays
• Offline reliability, ensuring the displays ran seamlessly without internet
• Longevity and scalability — Garmin continues to use CE Labs’ 24″ Smart Displays to this day, with ongoing content updates

Customer Feedback

Garmin praised CE Labs for providing:

• A practical and reliable offline solutionto a tricky retail challenge
• Ease of deployment that minimized store-level service needs
• Durable technology that has supported Garmin’s retail brand presence for years